You will be working as a Manager of Customer Service teams at Fortum Recycling & Waste business area in Finland. Customer Service is part of the Supply Chain organization, and is responsible for handling different customer contacts, processing customer orders as well as providing customer guidance in regards to Recycling and Waste services. You will be leading 4 different customer service teams, consisting of 15 passionate professionals, responsible for both Service & Product Sales.
We take great pride in our work and are known for providing good customer service. Therefore we expect you to have good leadership and motivational skills, and the ability to encourage and bring out the best in people.
As a key person at our Recycling & Waste organization with major contribution to our performance and customer satisfaction, you will be working in close co-operation with our sales, business units as well as our customers in order to continuously develop our customer service.
We offer you
We offer you an interesting and challenging key role right at our business core, supporting the ambitious growth targets in Recycling & Waste business area. At interaction with multiple stakeholders you will have a great overview position enabling you to further improve your business skills and be part of a dynamically changing market environment. You will be surrounded by experienced, development oriented and supporting teams enabling us to achieve our targets.
In order to be successful in this position, we expect you to have:
• Minimum 5 years of relevant experience and/or proven track record of leading a team of customer service professionals in an industrial and/or B2B service environment
• Master’s degree from suitable field of business
• Excellent communication and leadership skills
• Good organizational skills and ability to handle several tasks simultaneously
• High customer orientation
• Experience of leading change and motivating people
• Ability to communicate fluently in Finnish and English, Swedish is considered to be a plus
As a person you are easily approachable. You are genuinely interested in working with people and willing to lead by example. You take great pride in your work and expect that also of others.
Send your application including your salary request via our online recruitment system by November 18th at the latest. For more information please contact Supply Chain Manager, Tony Rehn, by phone +358 40 485 58 57 between 15.00 – 16.00 hrs. or by email: firstname.lastname@example.org.
To be selected for the position, the applicant must go through background clearance and health examination including drug testing.
Fortum is a leading clean-energy company that provides its customers with electricity, heating and cooling as well as smart solutions to improve resource efficiency. We want to engage our customers and society to join the change for a cleaner world. We employ some 9,000 professionals in the Nordic and Baltic countries, Russia, Poland and India. In 2017, our sales were EUR 4.5 billion and 61% of our electricity generation was CO2 free. Fortum's share is listed on Nasdaq Helsinki. www.fortum.com
City Solutions division is responsible for developing sustainable city solutions into a growing business for Fortum. The division comprises heating and cooling, waste-to-energy, recycling and expertise sales.