Customer Service Coordinator
Metsä Board

Alkuperäinen julkaisupäivä 30.7.2018


Job description

Metsä Board Customer Service Centre in Espoo is looking for Customer Service Coordinator for a permanent position for the Overseas markets. We offer an interesting and independent job in an energetic and international environment in a team of currently 12 persons. Experience of Business to Business Customer Service or Supply Chain back ground, especially in the Overseas markets will be considered most suitable.

Key responsibilities:
‒ To manage the Order to Cash process; handling customer enquiries from start to finish - To maintain regular contact with the customers/ agents while providing them with the agreed level of customer service
‒ Order handling, documentation and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain
‒ Stock management, feedback and rebate handling
‒ Trials management
‒ Maintenance of Customer Master data, Customer profiles and all customer related information
‒ To perform as a responsible & cooperative team member, as an integral part of the Metsä Board Supply Chain

Candidate experience and competence expectations are:

‒ Ability to work in team as well as independently
‒ Good IT skills, including knowledge of Microsoft Office tools. Any previous use of Metsä Board SAP to be considered as a benefit
‒ Ability to remain calm, think clearly and proactively, and to prioritize tasks under high pressure and in unexpected situations
‒ Excellent communications skills, as well as fluency in both English and Finnish
‒ Good organizational skills
‒ Former experience of Customer Service in the areas of  Africa & Middle East area and/or Metsä Board process understanding is seen as a benefit  

We offer:
‒ An interesting and motivating job in a well-known international company, in a dynamic and international environment
‒ Challenging tasks and good personal development opportunities
‒ Competitive salary and benefits in line with the market conditions

Further information

For further information please contact Nina Nousmaa, Customer Service Manager tel. 050 5900227 or

Sending your application

Please send your application together with your CV no later than 19.8.2018.


  • Ilmoitusnumero: 1161402
  • Työsuhde: Vakituinen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuaika päättyy: 19.8.2018
  • Hakuosoite: www-osoite
  • Sijainti: Espoo