Customer Service Associates for travel business
Poolia Suomi Oy / Axa Partners Credit & Lifestyle Protection
Axa Partners Credit & Lifestyle Protection
AXA Partners - Credit & Lifestyle Protection is a leading provider of Credit & Lifestyle Protection Insurance across Europe, Latin America and Asia Pacific. It has a mandate to develop Credit & Lifestyle protection across the AXA Group with large distribution partners and working in co-operation with existing AXA entities. AXA Partners - Credit & Lifestyle Protection produces 1.9m EUR GWP p.a, operating in 40 different countries. It aims at becoming a leading provider of Credit & Lifestyle protection solutions by 2020.
AXA Partners - Credit & Lifestyle Protection is now looking for
CUSTOMER SERVICE ASSOCIATES FOR TRAVEL BUSINESS
for fulltime 12 month long position in Helsinki, Finland. Extension of work contract is possible.
The insurance service centre in Helsinki assists clients from all Nordic countries and at the moment we are looking for two persons with fluency in Finnish and Swedish and one with Danish . Please note that fluency in one or two of these languages is compulsory!
As a Claims Associate in our dynamic Nordic Travel team your main responsibility is to interact with customers to provide advice and process claims and policy information and evaluate the admissibility of the claim. You will work as part of the customer service (claims) team and cooperate with partner companies, other functions in the company and external advisors to obtain required information for claims analysis.
Other Key Responsibilities:
- Operate within agreed service levels and deliver customer service excellence
- Answer calls to customer helpdesk in rotation with team and manage claims
- Record claims activity in the IT System
- Participate in and support process improvement and Quality initiatives
- Preparation of internal and external Reports and presentations for claims and sales
- Provide support for other Operational areas as required
We are looking for persons with suitable educational background and also experience from preferably similar tasks in insurance/travel/banking business. You have a background from customer service tasks in e.g. contact centre environment and you enjoy working with clients.
The language skills mentioned in the beginning of the ad are compulsory. Candidate should also have good IT skills and willingness to work both independently and also in co-operation with other colleagues. Excellent communication and organization skills are also very important.
AXA Partners - Credit & Lifestyle Protection offers you an interesting role and possibility to learn about insurance industry. The insurance service centre is located in Sörnäinen, Helsinki (close to centre and therefore easily accessed by public transportation).
How to apply
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