Would you like to join a small B2B customer service team in a vibrant international set-up?
Step into our growing Finnish organisation to use your talent for customer service and eye for process optimisation to secure high customer satisfaction through efficiency and high-quality deliveries.
This is who we are
You will be based in the ROCKWOOL Finland Oy office in Vantaa where you will join a small group of ROCKWOOL colleagues who work with logistics and warehousing, sales, marketing, customer service and finance. We are looking for a long-term person to work mainly part time 50% of the week, but we hope you are also flexible in the case that 100% hours are needed.
Working closely with 2 other team members in customer service, you handle orders from our customers, e.g. DYI centres and builders' merchants. Like the rest of the customer service team, you report directly to the Department Manager of Customer Service Nordics who is based in Denmark.
As a team, we have a good mix of backgrounds. Some of us have been in the business for years, some have joined only recently. We all enjoy a social work place and like to collaborate closely.
This is the role
You will be tasked with processing customer orders that come in via phone and email. Specifically, you log the orders in SAP, check that the product is in stock and verify the price and delivery time before sending out an order confirmation.
To do this, you collaborate with your colleagues in Sales and Warehousing, just as you often coordinate deliveries with transport planners in Denmark and suppliers in North European countries.
We are experiencing growth. To prepare for a higher volume of orders, we are finding ways to replace manual processes with new streamlined processes. This will enable us to reduce order processing times without compromising on quality and customer service.
You will have some domestic travel as you will visit 3 of our Finnish key customers once a year. In addition to this, you will receive training in Denmark as part of your onboarding programme.
This is what you offer
Needless to say, you are passionate about delivering great customer service. Your communications skills allow you to tackle any issues with a smile, and your experience enables you to quickly identify the right solution.
You enjoy working in a fast-paced environment because you know how to balance quality and thoroughness with efficiency and speed. You love spotting ways to optimise existing processes, and you are not afraid to speak your mind. In other words, we would love it if you are the type of colleague who shows initiative and makes things happen.
This is what we offer
You will join an international environment where communicating with colleagues from other Nordic and Northern European countries is an everyday occurrence.
Moreover, as part of a small team managed from Denmark, you will have plenty of opportunity to leave your mark on our processes. And if you see ways to grow professionally, we will do our utmost to facilitate this.
Did the position strike your interest? Great! Contact us and let us know more about your experience. Applying through our website manpower.fi is very easy - just simply ad you CV and contact information. Please note that we will begin our interviews immediately, so don't hesitate to contact us if you have any questions.
This recruitment process will be done in collaboration with Manpower. Our consultants are happy to help, if you have any questions regarding the position or process:
Recruitment Consultant Suvi Väänänen firstname.lastname@example.org +358401679091 Recruitment Consultant Laura Parviainen email@example.com +358406310261
Manpower on maailman johtavia rekrytointi- ja henkilöstöalan yrityksiä, joka toimii 80 maassa ja on markkinajohtaja Pohjoismaissa ja Baltiassa. Suomessa olemme yksi suurimmista rekrytointiin, henkilöstövuokraukseen ja soveltuvuusarviointeihin erikoistuneista yrityksistä. Työnantajat etsivät kauttamme taitavia ja motivoituneita ammattilaisia kaikille organisaatiotasoille, määräaikaisiin ja vakituisiin työsuhteisiin. Palvelemme asiakkaitamme ja hakijoitamme valtakunnallisesti aluetoimistojemme kautta.