We are now searching for our customer Imerys Minerals Oy
Customer Service and Sales Support Coordinator
for 12 months fixed-term to work remotely and/or in their office in Porkkalankatu, Helsinki. The employment contract is signed directly with Imerys Minerals Oy and there is a possibility to continue on perm basis after the initial 12 months period.
In this role you manage customer service and customer relationhip after the sales closing. You work as the customer service contact for customers both by phone and by email responding to their requests and feedback using CRM tool. You provide sales support to commerical teams ensuring accurate order entries in the ERP in compliance with negotiated agreements. You support sales also by preparing and reviewing monthly orderbook and contributing to sales by collecting data on new customers and following new customer approval processes. In addition your tasks may include some credit controlling, registering and monitoring debit and credit notes as well as ensuring accurate and ontime invoicing of the customers. You may also associate with logistics following up freight quotes, coordinate sample management or manage files and acrchives.
2 to 3 years of experience in sales support or export assistant role in international context Fluent communication skills both in English and in Finnish, written and oral General knowlege of international business and logistics Strong customer orientation and good business/commercial sense Strong organizational skills, ability to manage priorities and to follow up set procedures and processes Proactive, self-organized and independent style of working Modern IT skills and experience in using CRM and ERP in general as working tools
Independent position which you can build your own International business, colleagues and atmosphere Flexible hybrid working possibilities Competitive salary and good benefits (e.g. sport, lunch and cultural voucher) Comprehensive occupational healthcare and insurance Internet connection to home and good work ergonomic solutions
Knowlege of ERP (IFS/SAP, CRM (Salesforce), Google
How does that sound to you? We are so much waiting to hear from you! Please apply by registering your CV and cover letter along with your salary request as soon as possible.
Mari Mielonen Rekrytointikonsultti, Professionals StaffPoint Oy, Ruoholahdenkatu 14, 00180 HELSINKI 044 420 4333 firstname.lastname@example.org www.staffpoint.fi
The world leader in mineral-based specialty solutions for industry, with over 16,000 employees and over 200 sites worldwide, Imerys delivers high value-added, functional solutions to diversified set of industrial sectors, from processing industries to consumer goods. The Group draws on its knowledge of applications, technological expertise and its material science know-how to deliver solutions based on beneficiation of its mineral resources, synthetic minerals and formulations. These contribute essential properties to customers’ products and performance, including refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys is determined to develop responsibly, in particular by fostering the emergence of environmentally-friendly products and processes. Find out more at www.imerys.com