As Manager for the Finnish Customer Operations, you will be leading two teams, follow up and analyze statistics, prioritize tasks and lead problem solving. You will focus on improving customer experience, increasing scalability and improving customer journeys through reduction of lead-times and quality. The capability to identify and execute on deliverables to drive operational excellence will be key in this role. This is a central function serving many parts of the organisation where you will be reporting to the Nordic Head of Customer Operations at Asiakastieto Group.
You will ensure a structured competence development within the team to support dynamic resource allocation. The position includes striving for smoother cross-Nordic cooperation and understanding of our business.
Successful candidates have previous experience of leading people and a proven track record of creating well-functioning and high performing teams. You are a highly passionate person who inspire others and you are responsive to people’s needs, strengths and development potential. You thrive when developing together with your employees and you lead by example. You are pragmatic, prestige-less and have the ability to delegate responsibility to your employees.
You are communicative, analytical, positive and an excellent networker. You enjoy working in environments where you get the opportunity to drive change and to interact with many different stakeholders. You are goal oriented and willing to take on new challenges. You are thorough and precise.
Previous experience from process optimization is meriting, and you have a structured and solution oriented approach. You can see the bigger picture and are at the same time able to dive into details when needed. You appreciate the importance of constantly challenging ways of working to identify opportunities on how to work smarter and more efficiently, and remove obstacles along the way. You constantly strive to find the best and most cost-efficient solutions.
We expect You to have:
We will offer you an opportunity to be a part of building new co-operation within our Nordic organization. No matter how much we like our job we find it important to have free time and therefore we value a good work-life-balance and that we have fun during the week. We will offer you a position in an environment that characterizes by engaged and competent employees. Our newly built office in Helsinki is in Kalasatama. The area is one of the fastest growing parts of the city providing excellent connections and services.
Would you like to be a part of our journey?
Ask more from the Hiring Manager Maria Lallerman +46 (0)76 540 90 20 or maria.lallerman(at)uc.se.
Apply soon, but no later than 11.11.2018.
Suomen Asiakastieto Oy is one of the leading providers of data services for corporate management, financial administration, risk management and sales and marketing. We assist companies in boosting their decision-making processes and customer resource management with automated company and credit data solutions.
Asiakastieto’s developing core is the comprehensive company information database, which contains constantly updating data of Finnish companies, their judicial persons in charge and decision-makers from several public and private sources. By enriching, combining and analyzing individual blocks of data, we offer our clients the opportunity to make the best decisions easily in all phases of the lifecycle of their own customers.