Customer Lead - Tietoevry Create

Customer Experience (CX) is one of the fastest growing business areas in TietoEVRY dedicated to supporting companies in all aspects of their development of digital customer experience journeys. We believe great customer experience is the key differentiator for our customers to beat global competition and create sustainable business value. We are Agile, leading by example and helping our customers to develop their customer experience in a holistic way.

In Digital Operations, we believe in future facing Digital Development that is locally led and globally scaled. Our people are our greatest asset, and we nurture our no bullsh#$ approach to providing the best services and knowledge for our customers. DevOps and its twists are heavily ingrained in our ways of working, both culture and tool wise. Our values can be summed to being ourselves, thinking towards the future and being transparent and bringing clarity to a fast-paced and fragmented world.

We are looking for a Customer Lead to join our Continuous Services (CS) team in Espoo.

Person chosen does not have to be a “master of everything” but an energized and eager learner working and growing together with us.
As a member of the CS team, you can grow your skills and help our customers and their solutions through-out the lifecycle.

We offer you a position to be engaged in some of the most advanced solutions for large digital service customers. We also offer an exciting opportunity to join in our growth journey together with talented colleagues and an inspiring international environment. We promote camaraderie by regularly organizing off-hours activities such as Sauna nights, KYB parties and sports sessions.

Here are some of the exciting things you will be working with

• you will be responsible for developing demanding Continuous Service and DevOps solutions for various customers

• you will co-operate closely with our customers, developers, architects, designers and business analysts to deliver solutions not just meeting with the customer expectations but surpassing them with great CX.

• you will have an active role in customer projects all the way from early bidding phases to successful delivery of the solution

• you are responsible for the continuous services offering for named customers

• you are responsible for the customer experience and the quality of delivered services

• you will proactively seek means to enhance the customer experience and customer satisfaction

• you will be responsible for the financial aspects and reporting of the deliveries

• you will participate in design phases of continuous development

To succeed in this job

We expect you to have experience from agile delivery projects as a service manager, scrum master or scrum product owner. Agile mindset is already the standard for you, and ideally you also have experience in SAFe. You will be working seamlessly as part of a self-organized team with high energy and “getting stuff done” attitude. You understand the necessity of continuous development implement them in real life projects and are not afraid of sales oriented tasks. We expect you to be comfortable working with both customers and developers.

As a person you are open-minded, self-directed and always hungry to try out and learn new things. You are able to communicate your thinking clearly and come up with valid argumentation both from technical and business perspective to back your story up both within your team and in front of the customer decision makers. You have a customer service oriented attitude. You have an eye for detail and quality and would describe yourself as result orientated person who wants to deliver results on time and according to promises.

We expect you to

• understand customers business demands and drive the development efforts to have the services meet the ever evolving business demands

• be able to handle large entities and turn those into meaningful suggestions both in technical and in business format

• have a proven track record from working on service owner or product owner or service management role

• have a strong interpersonal skills and ability to turn even the most challenging issues into opportunities

• be a self starter, active person who is able to multitask on tight situations in a structured manner

• want to develop the ways of working, organization and your own skills

• have excellent oral and written communication skills in English and Finnish

• have strong ICT Service management and service process knowledge

• have applicable technical or commercial education

Join us and be part of our success
Did we get you inspired? We are looking forward to hearing from you! Please send your application as soon as possible, the position will be filled immediately when the suitable candidate is found.

For more information, feel free to reach out to hiring manager Joonas Fager
joonas.fager@tietoevry.com.