Customer Insights Manager

WHAT IS MOST IMPORTANT TO YOU IN YOUR WORK?

For us, the most important thing is always the human being. Patients whose quality of life and functional capacity are supported by our treatments. Healthcare professionals for whom we develop state-of-the-art medical solutions. Employees for whom we offer meaningful work.

AbbVie is a community of knowledgeable people. You bring your own valuable contribution to it and get the opportunity to learn from other top professionals. Our communal corporate culture accepts people as individuals and supports everyone's personal development.

Our success as a work community is evidenced by our ranking among the best year after year in the Great Place to Work survey.

We are excited to announce an opportunity for a highly motivated individual to join AbbVie Finland’s Customer Excellence team as a

CUSTOMER INSIGHTS MANAGER

As a key member of our team, you will have the chance to shape the future of AbbVie Finland. At AbbVie, we believe in being future-ready, and our Customer Excellence team plays a crucial role in achieving this vision. By building customer-centric solutions and enhancing our capabilities and competencies, we drive business value and ensure that AbbVie remains at the forefront of the industry. In this dynamic role, you will have the unique responsibility of spearheading the collection and analysis of data, enabling us to derive actionable insights that directly support key business decisions.

In this role, your key responsibilities include:

• Collaborate closely with internal stakeholders to understand their data needs and support them in acquiring and analyzing the data and in making data-informed business decisions.
• Ensure data quality and availability of all relevant customer engagement data from various internal data sources (e.g. Veeva CRM, ON24, SFMC).
• Work closely with other functions to ensure external market-related data (e.g., KELA, IQVIA) is up-to-date and easily available.
• Take ownership of local data applications, including their development with the support of an external BI consultant, to ensure efficient data management.
• Partner with Area & Global teams to utilize global data solutions in Finland, ensuring alignment with local business requirements.
• Stay updated with the latest trends and developments in Customer Insights and data analytics to identify and implement innovative solutions throughout the organization.

We are seeking a talented individual who is passionate about data-driven decision making and has the skills to advance this within the organization. With your strong analytical approach and strategic mindset, you will play a pivotal role in shaping our business strategies and driving meaningful outcomes. In order to succeed in this role, we expect you to have:

• Bachelor’s or master’s degree in relevant field (e.g., Computer Science, Economics, Industrial Engineering). Master's degree preferred.
• Minimum of 5 years of experience in Customer Insights, data analysis, or related roles.
• Previous experience from similar business environment, either through in-house or consulting roles.
• Understanding of Finnish healthcare-related data sources.
• Strong understanding of customer engagement metrics and data analytics.
• Solid understanding of data modelling, ETL processes and data visualization tools.
• Sharp eye for data quality.
• Strong problem-solving and critical-thinking abilities to identify and address data-related issues.
• Ability to challenge and guide our internal stakeholders to find the solution that best suits each need in terms of content and technical implementation.
• Proactive working style and strong collaboration skills to work in cross-functional teams and establish strong working relationships.
• Ability to grasp the essence quickly and create an action plan to move things forward.

What will we see as an advantage:

• Previous experience from BI tools such as QlikSense, PowerBI and Foundry Workspace. 
• Experience of collaboration with BI consultancy vendors & partners, transforming business needs into data solutions.
• Good communication skills and ability to influence people at all levels of the organization. Sufficient command of Finnish to understand data sets / sources in local language.

Interested? Join us at AbbVie Finland and be part of a team that is committed to excellence and making a remarkable impact on patients' lives. We offer a collaborative and supportive work environment, where your ideas are valued, and your professional growth is encouraged.  You will get more information about the role by reaching out to MPS Consultants Sani Kaajas tel. 020 746 9453 or Jenni Vähä-Heikkilä tel. 020 746 9402 starting from August 5th onwards. Please fill in your application and CV with a salary request via the application button at careers.mps.fi by 18 August 2024 at the latest.