(Poistunut julkaisusta)

Customer Insight Analyst, Consumer Sales Nordic
Vattenfall Oy

Alkuperäinen julkaisupäivä 29.5.2018

Vattenfall is now looking for the right person to fill the position as

CUSTOMER INSIGHT ANALYST

within Business Unit Consumer Sales Nordic. Consumer Sales Nordic is responsible for the sales of products and services to private customers and small and medium-sized companies in the Nordic region. You will drive analytical initiatives in cross-functional teams and work closely with other analysts in Helsinki and Stockholm.

Your tasks and responsibilities

  • Make quantitative analyses to generate insights and identify new business opportunities.
  • Use advanced analytics and predictive models to optimize business results as well as customer experience.
  • Work proactively with large and complex data sets and explore new data sources.
  • Together with other analysts and IT, maintain and develop our data environment, taking advantage of new technical opportunities emerging in the market.
  • Proactive driving of initiatives that help the organization perform better on the market.
  • Follow up and reporting.

Your background and profile

  • University degree in a relevant discipline (e.g. Statistics, Mathematics, Business information systems, Computer science, Engineering).
  • Knowledge of building predictive models and advanced analytics, preferably in a sales and marketing setting.
  • Experience working with large data bases and multiple data sources.
  • Programming skills (e.g. SQL, R, SAS).
  • Ability to clearly present conclusions and recommendations that can be easily put into action.
  • Experience with Big Data or Cloud computing technologies is a plus.
  • Fluency in written and spoken Finnish and English.

We are looking for a dedicated analyst and team player, who enjoys using quantitative methods to create business value and has the pedagogical skills to effectively present insights to marketers without quantitative background. You comfortably manage parallel assignments and deliver to multiple stakeholders.

We offer an exciting and varied job! Your analyses will have a direct impact on how Vattenfall communicates with our customers and markets our products.

You will be placed in our office in Helsinki.

For further information about the position you are welcome to contact Marjo Kivelä, Chapter Lead, Analytics & Research, +358 40 628 2082, 31.5 at 15-16 or 5.6 at 13-14.

If you have questions regarding the recruitment process please contact Sari Heerman, Recruitment Consultant +358 40 840 0042.

Please apply by Vattenfall internet pages submitting your cover letter, CV and salary request in English no later than June 17, 2018. We ask you to apply as soon as possible since Interviews will be conducted on a rolling basis. We are looking forward to your application!

Our organization

Within Business Area Customers & Solutions the customer comes first. The employees strive to deliver the best customer experience and provide relevant offers and services to the customers. With over six million customers, BA Customers & Solutions is responsible for the sales of solutions and energy contracts to private and business customers in Germany, France, Netherlands, Sweden, Finland, Denmark and Norway.

Business Unit Consumer Sales Nordic currently operate in Sweden and Finland in the consumer and small & medium business markets. By offering an excellent customer experience through first class propositions, the unit enables Vattenfall to take a leading position on the Nordic market.

We are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role models. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation.

At Vattenfall, we believe, that the only way to make fossil free living within a generation possible is to power and help manage all energy-aspects of our customers’ lives to create climate smarter living - building by building, district by district, city by city.