We are looking for a prompt Customer Facing Specialist to join our engaged Customer Service team in Unilever Helsinki Office located in Vallila. The position is 1-year maternity leave cover (fixed term contract).
As a member of our Customer Service team you will be working with both front office and back office tasks providing the best service to our customers – internally and externally. The main responsibility is to secure that our order to cash (O2C) process works flawlessly, our customers are happy, and that we have a value-adding mindset to everything we do.
Primary tasks involve working closely with customers in order to ensure that the order flow is smooth and address any potential issues that arise. Responsibility also includes supporting in internal audits and handling month end process. Month end process involves committing to working late every last working day of the month.
This position requires you to work closely with both internal and external customers, but also have a very detail-oriented mindset. You thrive in a fast-paced environment, know how to prioritize, and keep track of many simultaneous things.
As Unilever’s Customer Facing Specialist, you will be responsible for coordinating the end-to-end customer order flow and ensuring smooth operations in order to cash processes. You will be working as part of Supply Chain and will communicate closely with the Planning and Sales team regarding collaborations with the customers.
Likewise you will:
You will get to experience working with great brands in a fast-paced FMCG organization with interesting and challenging tasks. You will be part of a professional and supportive team where you have the flexibility to share your ideas and work with improvements. You will have the chance of working very independently and creating a positive environment for our customers both internally and externally.
Please submit your application (including CV and Cover letter) in English through our website www.unilever.fi/careers as soon as possible, but 22nd of November at the latest. Include your salary request and mention your first possible starting date to your application.
Please observe that there will be an on-going screening process and that the position can be filled before last application date. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants.
If you have any questions regarding the position, please contact Customer Service Team Leader Niklas Jantunen (+358 50 304 1543) on 13.-14.11.2018 between 13.00 and 14.00 (UTC +2).
For questions about the application process, you can contact Talent Advisor Tiia Autio: tiia.autio(at)unilever.com /mobile + 358 50 3000 286. Best time to reach is during application period on Mondays between 10 and 11 am and on Thursdays between 9 and 10 am (UTC+2).
More detailed information about the position and the recruitment process will be given if you are contacted for a first interview.
Please note that we do not accept applications through e-mail.
No matter who you are, or where in the world you are, the chances are that our products are a familiar part of your daily routine. Every day, around the world, people reach for Unilever products. Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. In fact, 150 million times a day, someone somewhere chooses a Unilever product.
A career within our Supply Chain organization is one that is at the heart of our Unilever Sustainable Living Plan. We manage every stage of our supply process, from sourcing raw materials to timely and qualitatively delivery to our customers.
Our end-to-end Supply Chain leverages eight disciplines: engineering, manufacturing, procurement, logistics, customer service, planning, quality and safety, so you can develop your career in our leading-edge organization.