(Poistunut julkaisusta)

Customer Facing Specialist
Unilever Finland Oy

Alkuperäinen julkaisupäivä 8.11.2018

We are looking for a prompt Customer Facing Specialist to join our engaged Customer Service team in Unilever Helsinki Office located in Vallila. The position is 1-year maternity leave cover (fixed term contract).

As a member of our Customer Service team you will be working with both front office and back office tasks providing the best service to our customers – internally and externally. The main responsibility is to secure that our order to cash (O2C) process works flawlessly, our customers are happy, and that we have a value-adding mindset to everything we do.


as Customer Facing Specialist…

Primary tasks involve working closely with customers in order to ensure that the order flow is smooth and address any potential issues that arise. Responsibility also includes supporting in internal audits and handling month end process. Month end process involves committing to working late every last working day of the month.

This position requires you to work closely with both internal and external customers, but also have a very detail-oriented mindset. You thrive in a fast-paced environment, know how to prioritize, and keep track of many simultaneous things.


Primary tasks

As Unilever’s Customer Facing Specialist, you will be responsible for coordinating the end-to-end customer order flow and ensuring smooth operations in order to cash processes. You will be working as part of Supply Chain and will communicate closely with the Planning and Sales team regarding collaborations with the customers.

Likewise you will:

  • Manage daily communication and interactions with customers, warehouses, and logistics providers.
  • Be first point of contact to our order management hub.
  • Understand and manage customer requirements and opportunities (strategy, structure, targets, operational standards, routines, and systems).
  • Provide proactive information to our internal and external customers.
  • Improve our processes and ways of working.


Do you see a match?

  • You have a Bachelor’s or a Master’s degree in Business or relevant field.
  • You have initial work experience in the field of supply chain or customer service.
  • You are service-minded, have an investigative mindset, and do not shy away from challenges.
  • You also have excellent attention to the detail and a working knowledge of MS Office.
  • Knowledge of SAP and CRM is an advantage, but attitude is key.
  • Good communication skills in Finnish and English (written and oral) are essential.
  • You are a good team player since you will be working with many different people in the organization.
  • You take challenges head-on, have ownership of your area of responsibilities, and have a continuous improvement mindset.
  • You can prioritize and focus in a fast-paced environment.


What’s in it for you?

 You will get to experience working with great brands in a fast-paced FMCG organization with interesting and challenging tasks. You will be part of a professional and supportive team where you have the flexibility to share your ideas and work with improvements. You will have the chance of working very independently and creating a positive environment for our customers both internally and externally.


To Apply

Please submit your application (including CV and Cover letter) in English through our website www.unilever.fi/careers as soon as possible, but 22nd of November at the latest. Include your salary request and mention your first possible starting date to your application.

Please observe that there will be an on-going screening process and that the position can be filled before last application date. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants.



If you have any questions regarding the position, please contact Customer Service Team Leader Niklas Jantunen (+358 50 304 1543) on 13.-14.11.2018 between 13.00 and 14.00 (UTC +2).

For questions about the application process, you can contact Talent Advisor Tiia Autio: tiia.autio(at)unilever.com /mobile + 358 50 3000 286. Best time to reach is during application period on Mondays between 10 and 11 am and on Thursdays between 9 and 10 am (UTC+2).

More detailed information about the position and the recruitment process will be given if you are contacted for a first interview. 

Please note that we do not accept applications through e-mail.