You will be responsible of customer relation management of our packaging material chain and coordinate the work of supply chain team.
Elopak is now looking for a Customer Support and Supply Chain Leader
for a temporary position in the Order Handling Hub. The Order Handling Hub is a part of the commercial organization of Elopak in the European and Mediterranean region. The Order Handling Hub makes sure that the order handling process is optimal. This means that from a commercial as well as a production perspective orders are handled with the goal to sustain and optimize the customer relationship and increase customer satisfaction, including long-term customer loyalty.
As a Customer Support and Supply Chain Leader you will focus on customer relation management of our packaging material chain, making sure that:
customer demand fulfillment for packaging material is secured
information about future delivery patterns is reliable and communicated both internally and externally according the pre-defined guidelines
production unit receives accurate orders for production that are in-line with the forecast
administration related to deliveries and billing documents are in line with local and customer agreements
with regular meetings with customer(s) are maintained right service level and customer satisfaction
This requires active collaboration with both customers and different departments of Elopak. You will coordinate the work of the supply chain team and provide alternative proposals and solutions in case of deviations. ERP will be an important tool for you. You will report to the Business Support Manager responsible for the Hub.
To succeed in this position you will need to have:
This temporary position is minimum one year with a possibility to prolong the contract with Elopak Group for a talented candidate.
Interested? Please send your application together with your CV and salary request no later than June the 18th 2019 via www.mercuriurval.fi, reference number FI-14129. For more information, please contact Juha Laurila tel. +358 44 975 7848 at Mercuri Urval.
Elopak is an international supplier of paper based packaging solutions for liquid food. Based in Norway, and wholly owned by the Ferd Group (one of Norway's largest privately owned industrial groups) Elopak is continually developing its expertise to match changing demands for packaged food. Elopak's business is to break new ground at every level of packaging; processing standards, food science, logistics analysis and packaging concepts, all alongside a systems-based approach which uniquely characterizes Elopak's contribution to the world of packaging. Over half a century of continuous expansion and growth, sees a truly global corporation operating on every continent. With in-depth penetration through a network of market units and associates in more than 40 countries plus customers in over 80, the Elopak Group seeks to bring its international expertise and product technology to new markets.