We are looking for an experienced, customer-, digitally- and data-driven Chief Customer Officer (CCO) to provide a single vision across all methods of customer experience to accelerate company’s transformation to customer centricity. The CCO will strengthen iLOQ marketing team and is responsible for influencing all customer relations and activities to support sales, marketing and user experience and interface.
Role and tasks will include
You have Master /Bachelor degree in digital, marketing or relevant discipline and five or more years of leadership experience in international and multicultural business environment. You have a good foundation and experience in digital transformation, online sales, digital marketing, multichannel sales environment, commercial business analysis, strategic marketing and sales management. Ideally you might have a strong product and application knowledge and senior level marketing and/or sales background. You have good knowledge of Google Analytics, social media management tools and at least one CMS (Content Management System). You also have knowledge of reporting and digital marketing dashboards, email marketing, CRM tools and other modern technologies and platforms.
The position requires the ability to understand changing customer needs and market dynamics, translating them into an actionable customer strategy and initiatives. As a person you are customer focused and proactive and you have digital- and data-driven mindset. You are highly motivated and persistent in reaching objectives. Fluent communication and presentation skills in both written and spoken English are required.
Are you the one we are looking for? For further information, please contact Joni Lampinen, Chief Marketing Officer at iLOQ, + 358 40 317 0262 or Johanna Massa, Mercuri Urval + 358 40 144 3333. Please send your application including salary request no later than 18 February 2018 via www.mercuriurval.fi
iLOQ is a Finnish growth company that transforms mechanical locking into digital access management. iLOQ provides self-powered digital locking and access management that revolutionizes the locking industry, as digital cameras have transformed photography. iLOQ solutions are based on technologies developed and patented by iLOQ, that enable electronic locking without batteries or cables.
In 2007, iLOQ introduced the world’s first and only electronic locking system which harvests the needed energy from key insertion. The management of access rights with the digital iLOQ S10 locking system is easier and more secure than with mechanical systems. Its
maintenance and life cycle expenses are significantly lower than those of mechanical or battery-operated electromechanical locking systems.
In 2016, we announced the iLOQ S40 NFC product family, which strengthens our position as the pioneer in self-powered locking. iLOQ S40 NFC is the world’s first access control system that harvests the needed energy from an NFC mobile phone. The phone functions both as a key and a power source, making batteries or cables unnecessary. It presents a superior solution for master-key lock systems in multiple sites over a wide geographical area.