BSM/Second Line Support
Do you see service as a matter of course and are you driven by technical problem solving? Would you like to work independently running IT projects? Do you have previous experience working with ticket tracking systems and IT operations?
Great, because we want You to be our new BSM/Second Line Support!
In this role you will be working closely with operational teams to support and facilitate the relationship between IT and the business through IT Support and deployment activity. You run your own projects taking responsibility of them to be completed with high service expectation and delivery within strict timescales and agreeing budgets.
You work to support your colleagues within the organization with various IT challenges, taking responsibility for 2nd Line Support of tickets for delegated responsible region in Nordics. You are part of the Nordic IT Helpdesk team and the main responsible for your own area’s 2nd line.
Your workplace will be located at Helsinki Airport SSP Office, as being part of the Nordic team, you will need to have a possibility to travel within the Nordics. Your level of Finnish and English should be both fluent.
This job suits perfectly for person who wants to develop in the area of IT support. You will be part of a team that is characterized by a high level of service and an ambitious working environment where you will be encouraged to come up with new creative solutions in daily operations.
We expect you to be able to work independently, to seek knowledge and solutions in an efficient and structured way. You see service as a matter of course and happily share your high technical understanding with others. You have the ability to document, think and act process-oriented.
Above all we expect you to be enthusiastic about technology. We truly appreciate your advanced knowledge of Microsoft systems, Citrix environment, POS systems and credit card terminals.
Please send your application via https://www.sympahr.net/public/pq.aspx?11ace74a at latest 15.12.