(Poistunut julkaisusta)

Application Support
Poolia Suomi Oy / Tech Mahindra

Alkuperäinen julkaisupäivä 26.11.2018

Tech Mahindra

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.0 billion company with 107,100+ professionals across 90 countries, helping over 800 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List. We are part of the USD 16.9 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, after-market and vacation ownership.

Introduction

Tech Mahindra is a global IT company that has operated in Finland for over two years now. They are now setting up a new team to serve a client company in the telecom industry and are searchng for an APPLICATION SUPPORT (2nd level) for a permanent role in Kalasatama office.

This is a fulltime and permanent role.

Job description

Primary/Mandatory skills:
- Experience in Network Device and Performance Monitoring, alarm/event/fault management, reporting and trouble shooting.
- Secondary Skills : Java, Perl, SQL or Maria DB
- Server Skills : Windows/Linux
- Work experience of 4 – 6 years in the Telecom Network domain & Technology.

Qualifications

Role and Responsibility
- Experience in Application Production Support and Maintenance
- Experience of non-production environments such as development, testing, performance
- Proactive monitoring and surveillance of applications, servers, databases, etc.
- Experience of ITSM tools such as BMC Remedy, Service-Now, etc.
- Understanding of the principles of ITIL Service Management such as Service Request Management, Incident Management, Change Management processes
- Familiar with the principles of customer care and SLA, KPI, OLA, etc.
- Excellent verbal and written communications; Ability to communicate effectively over the phone and face to face
- Keep customers informed of the progress of their queries.
- Responsible for day-to-day operations support tasks.
- Ability to work independently to solve customer issues with little or no supervision
- Excellent customer service skills
- Ability to mentor and support other team members
- Excellent interpersonal communications, working in team

Benefits

We are offering you the benefits of a large and international company that really invests in its own employees. The role is independent and there is plenty of potential to grow and develop own skills and knowhow through further learning and mentoring. Pls read more www.mahindra.com

More information

For any additional information please contact Recruitment Consultant Sigrid Puhilas-Ikonen, mobile 040-7406509 and email sigrid@poolia.fi

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How to apply

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