Application Support (2nd level, Network Monitoring, SevOne)
Tech Mahindra Ltd

Alkuperäinen julkaisupäivä 4.12.2018

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. We are a USD 4.9 billion company with 118,390+ professionals across 90 countries, helping over 930 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders.

We are now looking for permanent position in Helsinki

APPLICATION SUPPORT (2nd level, Network Monitoring, SevOne)

Primary/Mandatory Skills:

• Experience in SevOne COTs Product hands-on is crucial.

• Experience in Network Performance Monitoring, Capacity Planning, network functions, operations and devices in Telecom Domain would be added advantage.

• Secondary Skills : LAMP (Linux, Apache, MySQL & PHP) or Web Technologies

• Server Skills : Windows/Linux

Role & Responsibility

• Experience in Application Production Support and Maintenance

• Experience of non-production environments such as development, testing, performance

• Proactive monitoring and surveillance of applications, servers, databases, etc.

• Experience of ITSM tools such as BMC Remedy, Service-Now, etc.

• Understanding of the principles of ITIL Service Management such as Service Request Management, Incident Management, Change Management processes

• Familiar with the principles of customer care and SLA, KPI, OLA, etc.

• Excellent verbal and written communications; Ability to communicate effectively over the phone and face to face

• Keep customers informed of the progress of their queries.

• Responsible for day-to-day operations support tasks.

• Ability to work independently to solve customer issues with little or no supervision

• Excellent customer service skills

• Ability to mentor and support other team members

• Excellent interpersonal communications, working in team

Interested?

Submit your application by 18th of December at the latest. For more information, please contact Ville Saviluoto, Barona IT, 040 869 0180 or ville.saviluoto@barona.fi.

Lisätiedot

  • Ilmoitusnumero: 1208344
  • Työsuhde: Vakituinen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuaika päättyy: 18.12.2018
  • Hakuosoite: www-osoite
  • Sijainti: Helsinki